Frequently Asked Questions
All items contained on this page are applicable to https://www.strongsideholsters.com, https://www.strongsideconcealment.com, https://www.pistolforms.com and any other websites operated by Echo Delta Charlie Inc. DBA Strongside Holsters DBA Strongside Concealment and DBA Pistol Forms.
TERMS & CONDITIONS ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.
Refunds & Order Cancellation/Modification:
When an order is placed the first phase is development, that is where we are ensuring the mold design meets the requirements of the order. We will provide a full refund up to the point where the molds begin to be machined, refunds will be provided within 10 business days (this does not include any delays caused by your financial institution). Also during this time, customers may reach out and request changes to their orders as well if they would like to swap out a model, or change the options requested. Once a mold is being cut, or has been cut, no such changes may be requested or made. We do not exchange molds, we do not accept returns. We will work with you to fix anything that is defective. We do require that in the process of correcting any problems that any information we ask for, be provided in a timely fashion. This will ensure that your problems can be resolved in the most timely fashion. While we use the best materials possible for the products we offer, we do not guarantee a specific performance for any given period of time or number of uses due to the variety of conditions and treatment that the molds may be subjected to. If you have questions on best practices regarding caring for and using our products, please do not hesitate to reach out.
As with any item that is made to order, lead times will vary with order volumes. We have made great strides both in reducing design time, programming time and manufacturing time. We will deliver products as fast as possible and will advise should there be any delays due to supply chain disruptions.
Currently our lead time is 4-5 weeks. We are always working on process improvements to reduce our lead times as much as possible.
In the event you feel a product received from Echo Delta Charlie Inc. is defective, please contact us and we will make a determination regarding the product and situation that exists. Our goal is the ensure everyone is happy with the products the receive from us. If you ask asked to provide pictures, videos or other information, please do so promptly as it will help expedite the process. Telling us there is a problem and being unwilling to provide more information will delay resolution of your problem.
If any product we manufacture requires return to us, the customer is responsible for the initial shipping back to Echo Delta Charlie Inc., we will make a determination to reimburse shipping on a case by case basis after the items are received and inspected. If we determine the product is not defective, the return shipping from Echo Delta Charlie to the sender is the sole responsibility of the sender.
Echo Delta Charlie Inc. strongly recommends customers choose shipping insurance during checkout, we are not liable for the actions of UPS, USPS, Fed Ex etc... or any other 3rd party freight or shipping services. Our responsibility for delivery of the product ends when we hand it off to the postal, freight or delivery service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
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