Frequently Asked Questions
All items contained on this page are applicable to https://www.strongsideholsters.com, https://www.strongsideconcealment.com, https://www.pistolforms.com and any other websites operated by Echo Delta Charlie Inc. DBA Strongside Holsters DBA Strongside Concealment and DBA Pistol Forms.
TERMS & CONDITIONS ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.
As with any item that is made to order, lead times will vary with order volumes. We have made great strides both in reducing design time, programming time and manufacturing time. We will deliver products as fast as possible and will advise should there be any delays due to supply chain disruptions.
In the event you feel a product received from Echo Delta Charlie Inc. is defective, please contact us and we will make a determination regarding the product and situation that exists. Our goal is the ensure everyone is happy with the products the receive from us. If you ask asked to provide pictures, videos or other information, please do so promptly as it will help expedite the process. Telling us there is a problem and being unwilling to provide more information will delay resolution of your problem.
If any product we manufacture requires return to us, the customer is responsible for the initial shipping back to Echo Delta Charlie Inc., we will make a determination to reimburse shipping on a case by case basis after the items are received and inspected. If we determine the product is not defective, the return shipping from Echo Delta Charlie to the sender is the sole responsibility of the sender.
Echo Delta Charlie Inc. strongly recommends customers choose shipping insurance during checkout, we are not liable for the actions of UPS, USPS, Fed Ex etc... or any other 3rd party freight or shipping services. Our responsibility for delivery of the product ends when we hand it off to the postal, freight or delivery service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
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